Customer Service Representative

Posted 5 months ago

Job Type

Part-time

LOCATION:

Brisbane – CA

Reports To

Inside Sales Supervisor

Department

Sales

Salary Level

$18/h

This is a part- time with a 6 hours shift, weekends included with no benefits

SUMMARYThe Customer Service Representative (CSR) is at the front lines of our business, managing the high volume of phone calls, emails and chat messages with our customers, and is responsible for entering their orders efficiently and accurately. The CSR will build on his/her existing food knowledge and communication skills, and will learn to become an expert in the produce and specialty food industry. Qualified candidates must have a baseline of food knowledge, a positive attitude, and be driven to succeed and grow.

Qualification

  • Minimum one year restaurant or food industry experience
  • Minimum one year experience in customer service or sales
  • Excellent written and verbal communication skills
  • Spanish speaker a plus
  • Basic office computer skills (MS Outlook, Word, Excel, CRM)
  • High School Diploma

Responsabilities

  • Provide the highest level of service to Greenleaf’s customers to ensure that their expectations are met
  • Accurately receive and process customers’ orders in a timely manner
  • Learn, retain and provide detailed product information to customers; use suggestive selling to increase order size
  • Ability to anticipate product and service issues before they arise; inform customers about product shortages and other potential service issues; provide product substitute options and increase order size via suggestive selling
  • Maintain productivity, accuracy and team performance metrics as directed by management

Skills

  • Ability to effectively and quickly present product information and respond to customer questions
  • Ability to influence others, even when the position does not have direct authority
  • Ability to work closely with others in a team atmosphere
  • Ability to handle customer issues and maintain professional composure
  • Ability to work in a fast paced, flexible environment that is driven by metrics and continual improvement
  • Ability to maintain a positive attitude, especially under time pressure
  • Punctuality
  • We will work with your schedule, please let us know what hours/days you can work***

Greenleaf is the leading food distributor in Northern California — delivering produce, dairy, cheese, and specialty items to a wide range of businesses in the foodservice industry. We’re committed to sourcing locally grown, seasonal items of the highest quality, providing best-in-class service and promoting family farms.

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Previous employment

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